FAQ
Welcome to the Kixio FAQ page. Here you’ll find quick answers to common questions about our footwear, ordering, shipping, returns, and payment options.
1. Ordering & Account
Q: How do I place an order?
A: Simply browse our collections (Men’s, Women’s, Kids’, or Sport), select your preferred pair of shoes, choose your size, and click "Add to Cart" or "Buy It Now". Follow the on-screen instructions at checkout to enter your shipping details and complete your payment.
Q: Can I modify or cancel my order after placing it?
A: Because we strive to process and dispatch orders as quickly as possible (within 1–2 business days), please contact us immediately at support@kixio.store or call +1 (201) 992-1944 if you need to make changes or cancel. Once an order has entered fulfillment or shipped, it cannot be canceled, but you may initiate a return after delivery.
2. Shipping & Delivery
Q: Where do you ship?
A: We currently ship to all addresses within the contiguous United States. (We do not ship to P.O. Boxes, APO/FPO addresses, or internationally at this time).
Q: How much does shipping cost?
A: We offer Free Standard Shipping on all orders across our store.
Q: How long does shipping and delivery take?
- Order Cutoff Time: 5:00 PM (EST), Monday – Friday.
- Handling / Processing Time: 1 to 2 business days (Monday – Friday).
- Transit Time: 3 to 5 business days (Monday – Friday).
- Total Estimated Delivery Time: 4 to 7 business days.
Q: How can I track my shipment?
A: As soon as your footwear is dispatched, we will send an email confirmation containing your courier tracking number and a tracking link. Please allow 24 to 48 hours for tracking updates to appear on the carrier’s system.
3. Sizing & Products
Q: How do I know which shoe size to order?
A: All our shoes follow standard US sizing guidelines. We recommend referring to the size chart displayed on each product page. If you are between sizes or prefer a looser fit for wide feet or athletic socks, consider sizing up half a size.
Q: What categories of footwear do you sell?
A: We offer curated footwear across four main collections:
- Men’s casual, dress, and everyday footwear
- Women’s stylish and ergonomic shoes
- Kids’ lightweight and durable play shoes
- Sport, running, and athletic training footwear
4. Returns, Exchanges & Refunds
Q: What is your return window?
A: We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.
Q: What are the conditions for a return?
A: Shoes must be in original condition: unworn, unwashed, free from dirt or scuffs, with original tags intact and packaged in the original shoe box.
Q: Do I have to pay for return shipping?
- Defective or Incorrect Items: If we sent the wrong size, color, or a damaged item, we will cover 100% of the return shipping cost by providing a prepaid return label.
- Customer Remorse / Size Changes: If you ordered the wrong size or decided you no longer want the shoes, you are responsible for the return postage.
- Restocking Fees: We charge $0.00 restocking fee (No hidden fees).
Q: How long does a refund take?
A: Once we receive and inspect your returned package at our facility, refunds are issued back to your original payment method within 5 to 7 business days.
5. Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club) as well as accelerated digital checkouts including Apple Pay, Google Pay, Shop Pay, and PayPal.
Q: Is it safe to enter my credit card information on your website?
A: Yes. Our store runs on the Shopify platform with Level 1 PCI DSS compliance and 256-bit SSL encryption. We never store or have direct access to your full payment card credentials.
Q: What currency will I be charged in?
A: All product prices and transactions on kixio.store are conducted in USD ($).
Still Have Questions?
If you have an inquiry that isn’t covered here, our team is always ready to assist:
- Store Name: Kixio
- Website: https://kixio.store
- Customer Support Email: support@kixio.store
- Phone Number: +1 (201) 992-1944
- Physical Address: 11-14 3rd St, Fair Lawn, NJ 07410, United States
- Customer Service Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)