Refund policy

At Kixio, customer satisfaction is our top priority. If your footwear purchase does not meet your expectations, we offer a straightforward return and refund process compliant with standard consumer rights.

Return Window We offer a 30-day return policy. You have 30 days from the date your shoes are delivered to request a return.

Eligibility Criteria for Returns To qualify for a return and refund:

  • Footwear must be unworn, undamaged, and in the exact condition received.

  • All original tags, labels, and original shoe packaging/boxes must be intact and included.

  • Proof of purchase (Order confirmation or Order number) is required.

Items Not Eligible for Return

  • Items marked as "Final Sale", clearance, or promotional giveaways.

  • Shoes showing visible signs of wear, scuffs, dirt, or outdoor usage.

  • Gift cards.

Return Process

  1. Contact our support team at support@kixio.store with your order number, photo/video proof (if damaged or incorrect), and reason for return.

  2. Once your return request is approved, we will provide you with the return authorization and shipping instructions. (Do not send items back without prior approval).

  3. Pack the shoes securely in their original shoe box, place them inside a protective shipping carton, and mail them to our physical business address.

Return Shipping Costs & Fees

  • Defective, Damaged, or Incorrect Shoes: If the return is due to our error (wrong size sent, damaged during transit, or manufacturing defect), Kixio covers 100% of the return shipping fee by providing a prepaid return label.

  • Customer Remorse / Size Change / Change of Mind: If you ordered the wrong size or simply changed your mind, you are responsible for covering the actual return shipping postage.

  • Restocking Fee: We charge $0.00 restocking fee (No restocking fees apply).

Exchanges The fastest method to secure a replacement pair or different size is to initiate a return for the current item. Once the return is accepted, place a new order on our store.

Refund Processing Timeline

  • Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

  • Approved refunds are automatically credited back to your original payment method within 5 to 7 business days.

Contact & Return Address

  • Store Name: Kixio

  • Website: https://kixio.store

  • Email: support@kixio.store

  • Phone Number: +1 (201) 992-1944

  • Business Address: 11-14 3rd St, Fair Lawn, NJ 07410, United States

  • Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)