Shipping policy

Kixio is dedicated to providing fast and dependable shipping for all our footwear orders across the United States.

Shipping Destinations We currently ship to all addresses within the contiguous United States. (We do not ship to P.O. Boxes or APO/FPO addresses at this time).

Order Processing & Handling Time

  • Order Cutoff Time: 5:00 PM (EST), Monday through Friday.

  • Handling / Processing Time: 1 to 2 business days (Monday – Friday). Orders placed over the weekend or on public holidays will begin processing the next business day.

Transit Time & Shipping Rates

  • Standard Shipping: Free Shipping on all orders.

  • Transit Time: 3 to 5 business days (Monday – Friday).

  • Shipping Carriers: We partner with trusted carriers including USPS, UPS, and FedEx.

Order Tracking Once your shoes are dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your parcel in real time. Please allow 24 to 48 hours for the tracking status to update on the carrier's portal.

Damaged or Lost Packages If your parcel arrives damaged or fails to arrive within the estimated window, contact us immediately at support@kixio.store with your order number and photos of the damaged parcel so we can file an inquiry with the carrier and send a replacement.

Contact Information

  • Phone: +1 (201) 992-1944

  • Email: support@kixio.store

  • Address: 11-14 3rd St, Fair Lawn, NJ 07410, United States

3. Privacy Policy

At Kixio (accessible from https://kixio.store), the privacy of our visitors and customers is of paramount importance. This Privacy Policy details the types of information we collect, how we use it, and your legal privacy rights.

Information We Collect When you browse or make a purchase from our store, we collect:

  • Personal Identification Details: Name, billing address, shipping address, email address, and phone number.

  • Payment Information: Payment card details (processed securely via encrypted third-party payment gateways; we do not store full card details on our servers).

  • Device & Usage Data: IP address, browser type, time zone, and cookies used to improve website functionality.

How We Use Your Information

  • To process, fulfill, and ship footwear orders.

  • To communicate order confirmations, tracking details, and customer support responses.

  • To screen transactions for potential risk or fraud.

  • To comply with legal requirements and tax regulations.

Data Sharing & Third-Party Service Providers We share necessary personal information only with reputable third-party service providers that assist in running our business, including:

  • E-commerce hosting (Shopify).

  • Payment gateways for secure processing.

  • Shipping and logistics couriers (USPS, FedEx, UPS) to deliver your purchases.

  • We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your Rights (CCPA / GDPR) If you are a resident of California or certain other jurisdictions, you have the right to request access to the personal data we hold about you, request corrections, or ask for the deletion of your personal data. To exercise these rights, contact us at support@kixio.store.

Cookies Our website uses standard cookies to maintain your shopping cart contents, remember user preferences, and analyze web traffic patterns. You can manage or disable cookies via your browser settings.

Contact Details

  • Business Name: Kixio

  • Address: 11-14 3rd St, Fair Lawn, NJ 07410, United States

  • Email: support@kixio.store

  • Phone: +1 (201) 992-1944